Privacy Policy
🇲🇦 Your privacy matters to us. Learn how Lucky Vault Club protects and uses your personal information in compliance with Moroccan data protection laws
Last updated: December 2024
At Lucky Vault Club, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services in Morocco.
🇲🇦 Morocco Data Protection Compliance
We comply with Moroccan data protection laws and international standards including GDPR principles to ensure your personal information is handled with the highest level of security and respect.
📝 Personal Information
- • Full name and date of birth
- • Moroccan phone number
- • Email address
- • Residential address in Morocco
- • Government-issued ID information
- • Bank account details (for prizes)
💻 Technical Information
- • IP address and location data
- • Device and browser information
- • Website usage and navigation data
- • Cookies and tracking preferences
- • Login and security logs
- • Payment transaction records
🎯 Competition Data
- • Competition entries and ticket purchases
- • Prize claims and delivery information
- • Communication preferences
- • Customer support interactions
🎫 Competition Services
- • Process competition entries
- • Conduct fair and random draws
- • Contact winners and deliver prizes
- • Verify identity and age compliance
- • Prevent fraud and multiple accounts
📞 Customer Support
- • Provide customer assistance
- • Resolve account issues
- • Process refunds and disputes
- • Improve our services
- • Send important notifications
📊 Legal and Compliance
- • Comply with Moroccan gaming regulations
- • Maintain accurate financial records
- • Cooperate with law enforcement when required
- • Protect against fraud and abuse
We implement industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
🔒 Technical Security
- • 256-bit SSL encryption
- • Secure data centers in Morocco
- • Regular security audits
- • Multi-factor authentication
- • Encrypted database storage
👥 Access Controls
- • Limited employee access
- • Background checks for staff
- • Regular access reviews
- • Confidentiality agreements
- • Activity monitoring and logging
We do not sell your personal information to third parties. We only share your data in specific, limited circumstances:
🏦 Service Providers
We work with trusted Moroccan and international partners for payment processing, prize delivery, and technical services. These partners are bound by strict confidentiality agreements.
⚖️ Legal Requirements
We may disclose information when required by Moroccan law, court orders, or to protect our legal rights and the safety of our users.
🏆 Winner Publicity
With your consent, we may share winner information for promotional purposes. You can opt out of publicity at any time.
As a Moroccan resident, you have important rights regarding your personal data:
✅ Access Rights
- • Request copies of your data
- • See how we use your information
- • Get details about data sharing
- • Review your account activity
🔧 Control Rights
- • Correct inaccurate information
- • Update your preferences
- • Opt out of marketing
- • Request account deletion
📧 Exercise Your Rights
To exercise any of these rights, contact our Data Protection Officer at privacy@luckyvaultclub.com or call +212 5XX-XXXXXX. We'll respond within 30 days.
We use cookies and similar technologies to improve your experience on our website and mobile app.
🔧 Essential Cookies
Required for website functionality, security, and your account access.
📊 Analytics Cookies
Help us understand how you use our site to improve your experience.
🎯 Marketing Cookies
Used to show you relevant competitions and offers (with your consent).
You can manage your cookie preferences in your browser settings or through our cookie consent banner.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
📧 Data Protection Officer
privacy@luckyvaultclub.com
📞 Privacy Hotline
+212 5XX-XXX-XXXX
📍 Mailing Address
Lucky Vault Club - Privacy Team
Casablanca, Morocco
⏰ Response Time
We respond to all privacy inquiries within 30 days